STRATEGI PEMANFAATAN E-COMMERCE UNTUK MENINGKATKAN DAYA SAING UMKM: SEBUAH TINJAUAN SISTEMATIS
Article Metrics
Abstract view : 78 timesAbstract
This systematic literature review aims to explore e-commerce utilization approaches that contribute to strengthening the competitiveness of Small and Medium Enterprises (SMEs).The discussion includes an analysis of driving The review demonstrates that the effectiveness of e-commerce adoption is shaped by digital preparedness, policy backing, and resource capabilities.The study concludes that an integrated approach combining technological, organizational, and environmental aspects is necessary to optimize SME competitiveness through e-commerce.
References
Abou-Shouk, M. A., Lim, W. M., & Megicks, P. (2016). Using competing models to evaluate the role of environmental pressures in ecommerce adoption by small and medium sized travel agents in a developing country. Tourism Management, *52*, 327–339. https://doi.org/10.1016/j.tourman.2015.07.007
Agag, G. (2019). E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses. Journal of Business Ethics, *154*(2), 389–410. https://doi.org/10.1007/s10551-017-3452-3
Al-Bakri, A. A., & Katsioloudes, M. I. (2015). The factors affecting e-commerce adoption by Jordanian SMEs. Management Research Review, *38*(7), 726–749. https://doi.org/10.1108/MRR-12-2013-0291
Alrousan, M. K., & Jones, E. (2016). A conceptual model of factors affecting e-commerce adoption by SME owner/managers in Jordan. International Journal of Business Information Systems, *21*(3), 269–308. https://doi.org/10.1504/IJBIS.2016.074762
Awa, H. O., Ukoha, O. U., & Emecheta, B. C. (2015). Integrating TAM, TPB and TOE frameworks and expanding their characteristic constructs for e-commerce adoption by SMEs. Journal of Science and Technology Policy Management, *6*(1), 76–94. https://doi.org/10.1108/JSTPM-04-2014-0012
Costa, J., & Castro, R. (2021). Smes must go online—e-commerce as an escape hatch for resilience and survivability. Journal of Theoretical and Applied Electronic Commerce Research, *16*(7), 3043–3062. https://doi.org/10.3390/jtaer16070166
Dethine, B., Enjolras, M., & Monticolo, D. (2020). Digitalization and SMEs’ export management: Impacts on resources and capabilities. Technology Innovation Management Review, *10*(4), 18–34. https://doi.org/10.22215/TIMREVIEW/1344 8. Di Fatta, D., Patton, D., & Viglia, G. (2018). The determinants of conversion rates in SME e-commerce websites. Journal of Retailing and Consumer Services, *41*, 161–168. https://doi.org/10.1016/j.jretconser.2017.12.008
Elia, S., Giuffrida, M., Mariani, M. M., & Bresciani, S. (2021). Resources and digital export: An RBV perspective on the role of digital technologies and capabilities in cross-border e-commerce. Journal of Business Research, *132*, 158–169. https://doi.org/10.1016/j.jbusres.2021.04.010 10.
Hamad, H., Elbeltagi, I., & El-Gohary, H. (2018). An empirical investigation of business-to-business e-commerce adoption and its impact on SMEs competitive advantage: The case of Egyptian manufacturing SMEs. Strategic Change, *27*(3), 209–229. https://doi.org/10.1002/jsc.2196
Khan, K. I. A., Flanagan, R., & Lu, S.-L. (2016). Managing information complexity using system dynamics on construction projects. Construction Management and Economics, *34*(3), 192–204. https://doi.org/10.1080/01446193.2016.1190026
Kurnia, S., Choudrie, J., Rahim, R. M., & Alzougool, B. (2015). E-commerce technology adoption: A Malaysian grocery SME retail sector study. Journal of Business Research, *68*(9), 1906–1918. https://doi.org/10.1016/j.jbusres.2014.12.010
Lashitew, A. A. (2023). When businesses go digital: The role of CEO attributes in technology adoption and utilization during the COVID-19 pandemic. Technological Forecasting and Social Change, *189*, 122324. https://doi.org/10.1016/j.techfore.2023.122324
Loon, M., & Chik, R. (2019). Efficiency-centered, innovation-enabling business models of high tech SMEs: Evidence from Hong Kong. Asia Pacific Journal of Management, *36*(1), 87–111. https://doi.org/10.1007/s10490-017-9558-4
Mazzarol, T. (2015). SMEs engagement with e-commerce, e-business and e-marketing. Small Enterprise Research, *22*(1), 79–90. https://doi.org/10.1080/13215906.2015.1018400
Myovella, G., Karaçuka, M., & Haucap, J. (2020). Digitalization and economic growth: A comparative analysis of Sub-Saharan Africa and OECD economies. Telecommunications Policy, *44*(2), 101856. https://doi.org/10.1016/j.telpol.2019.101856
Octavia, A., Indrawijaya, S., Sriayudha, Y., Heriberta, Hasbullah, H., & Asrini. (2020). Impact on e-commerce adoption on entrepreneurial orientation and market orientation in business performance of smes. Asian Economic and Financial Review, *10*(5), 516–525. https://doi.org/10.18488/journal.aefr.2020.105.516.525 18.
Qi, X., Chan, J. H., Hu, J., & Li, Y. (2020). Motivations for selecting cross-border e-commerce as a foreign market entry mode. Industrial Marketing Management,*89*, 50–60. https://doi.org/10.1016/j.indmarman.2020.01.009
Rahayu, R., & Day, J. (2017). E-commerce adoption by SMEs in developing countries: evidence from Indonesia. Eurasian Business Review, *7*(1), 25–41. https://doi.org/10.1007/s40821-016-0044-6
Saridakis, G., Lai, Y., Mohammed, A.-M., & Hansen, J. M. (2018). Industry characteristics, stages of E-commerce communications, and entrepreneurs and SMEs revenue growth. Technological Forecasting and Social Change, *128*, 56–66. https://doi.org/10.1016/j.techfore.2017.10.017
Shemi, A. P., & Procter, C. (2018). E-commerce and entrepreneurship in SMEs: case of myBot. Journal of Small Business and Enterprise Development, *25*(3), 501–520. https://doi.org/10.1108/JSBED-03-2017-0088
Susanty, A., Handoko, A., & Puspitasari, N. B. (2020). Push-pull-mooring framework for e-commerce adoption in small and medium enterprises. Journal of Enterprise Information Management, *33*(2), 381–406. https://doi.org/10.1108/JEIM-08-2019-0227
Tolstoy, D., & Nordman, E. R. (2022). The indirect effect of online marketing capabilities on the international performance of e-commerce SMEs. International Business Review, *31*(3), 101946. https://doi.org/10.1016/j.ibusrev.2021.101946
Tolstoy, D., Nordman, E. R., Melén Hånell, S. M., & Özbek, N. (2021). The development of international e-commerce in retail SMEs: An effectuation perspective. Journal of World Business, *56*(3), 101165. https://doi.org/10.1016/j.jwb.2020.101165
Walker, J. H., Saffu, K., & Mazurek, M. (2016). An Empirical Study of Factors Influencing E-Commerce Adoption/Non-Adoption in Slovakian SMEs. Journal of Internet Commerce, *15*(3), 189–213. https://doi.org/10.1080/15332861.2016.1191049
Copyright (c) 2026 Anna Basriyani, Fitriyani Panggabean

This work is licensed under a Creative Commons Attribution 4.0 International License.
![]()
This work is licensed under a Creative Commons Attribution 4.0 International.
Penulis yang mempublikasikan naskahnya pada Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien) menyetujui ketentuan berikut:
Hak cipta atas artikel apapun dalam Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (Jasmien) dipegang penuh oleh penulisnya di bawah lisensi Creative Commons Attribution 4.0 International. dengan beberapa ketentuan sebagai berikut:
"Penulis dapat memasukan tulisan secara terpisah, mengatur distribusi non-ekskulif dari naskah yang telah terbit di jurnal ini ke dalam versi yang lain (misal: dikirim ke respository institusi penulis, publikasi ke dalam buku, dll), dengan mengakui bahwa naskah telah terbit pertama kali pada jamien."
"Pembaca diperbolehkan mengunduh, menggunakan, dan mengadopsi isi artikel selama mengutip artikel dengan menyebutkan judul, penulis, dan nama jurnal ini. Pengutipan tersebut dilakukan demi kemajuan ilmu pengetahuan dan kemanusiaan serta tidak boleh melanggar hukum yang berlaku."





.png)

