Peran Key Performance Indicators (KPI) dalam Meningkatkan Kualitas Pelayanan Rumah Sakit: Literature Review
Keywords:
Key Performance Indicators (KPIs), Hospital, Service Quality
Article Metrics
Abstract view : 216 timesAbstract
Key Performance Indicators (KPIs) are performance measurement tools that evaluate how well an organization achieves its stated goals. In hospitals, KPIs can be used to improve the quality of health services. This literature review aims to determine the role of KPIs in improving the quality of hospital services by identifying factors that influence the preparation, implementation, and evaluation of KPIs. The method used is to collect and analyze scientific articles that are relevant to the research topic. The literature review results show that KPIs can benefit hospitals in terms of efficiency, effectiveness, and patient satisfaction. This literature review is expected to provide insights and references for hospitals that want to develop and implement KPIs as a performance measurement tool and improve service quality.
References
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[18] N. Dyahariesti, R. Yuswantina, N. N. S. A. Sumarningsih, and A. D. Ningrum, “Tinjauan Balanced Scorecard Dalam Mengukur Kinerja Rumah Sakit,” Indones. J. Pharm. Nat. Prod., vol. 4, no. 1, pp. 16–26, 2021, doi: 10.35473/ijpnp.v4i1.831.
[19] J. Jainurakhma, “Balance Scorecard : Analisis Kepemimpinan, Motivasi Dan Kepuasan Kerja Perawat Dengan Kinerja Rumah Sakit,” J. Ilm. Kesehat. Media Husada, vol. 11, no. 1, pp. 56–70, 2022, doi: 10.33475/jikmh.v11i1.284.
[20] Jetslin Simbolon and Selviani Damayanti Sipayung, “Analisis Kualitas Pengelolaan Mutu Pelayanan Pendaftaran Pasien di Instalasi Rawat Inap Rumah Sakit Santa Elisabeth Medan,” SEHATMAS J. Ilm. Kesehat. Masy., vol. 1, no. 4 SE-Articles, pp. 591–599, Oct. 2022, doi: 10.55123/sehatmas.v1i4.937.
[21] N. Sasongko and S. Khusniya, “Effect of Total Quality Management, Performance Measurement System, Reward System, and Management Control System on Unit Manager Performance,” Pros. Univ. Res. Colloq., vol. 0, no. 0 SE-Articles, pp. 423–439, Jun. 2022, [Online]. Available: http://repository.urecol.org/index.php/proceeding/article/view/2094
[2] J. Raitt, J. Hudgell, H. Knott, and S. Masud, “Key performance indicators for pre hospital emergency Anaesthesia - a suggested approach for implementation,” Scand. J. Trauma. Resusc. Emerg. Med., vol. 27, no. 1, p. 42, 2019, doi: 10.1186/s13049-019-0610-x.
[3] S. Jiang, H. Shi, W. Lin, and H.-C. Liu, “A Large Group Linguistic Z-DEMATEL Approach for Identifying Key Performance Indicators in Hospital Performance Management,” Appl. Soft Comput., vol. 86, p. 105900, 2020, doi: https://doi.org/10.1016/j.asoc.2019.105900.
[4] A. Liu, W. Miller, G. Crompton, and Y. Ma, “Principles to Define Energy Key Performance Indicators for the Healthcare Sector,” in 2020 International Conference on Smart Grids and Energy Systems (SGES), 2020, pp. 898–903. doi: 10.1109/SGES51519.2020.00165.
[5] Z. I. Nafi’a, “Faktor Kepuasan Pasien Terhadap Pelayanan Makanan di Rumah Sakit: Literature Review,” J. Manaj. Kesehat. Yayasan RS.Dr. Soetomo, vol. 7, no. 2, p. 233, 2021, doi: 10.29241/jmk.v7i2.634.
[6] Dissa Elvaretta, “Analisis Kinerja Rumah Sakit Dengan Pendekatan Metode Balanced Scorecard,” J. Ris. Akunt., vol. 1, no. 2, pp. 272–283, 2023, doi: 10.54066/jura-itb.v1i2.809.
[7] D. S. Muhamad Firmansyah, “Analisis Penilaian Kinerja Menggunakan Metode Balanced Scorecard Pada RSUP Persahabatan Jakarta Timur,” Univ. Jenderal Soedirman, vol. 51, no. 1, pp. 487–490, 2022.
[8] Nabella and W. Sulistiadi, “Kinerja Rumah Sakit Dengan Pendekatan Balanced Scorecard (Bsc): Studi Kasus,” J. Adm. Rumah Sakit Indones., vol. 9, no. 2, pp. 30–35, 2023, doi: 10.7454/arsi.v9i2.5609.
[9] Y. Setiawannie and T. Rahmania, “Performance Measurement of Public Hospitals Through the Integration of SWOT and Balanced Scorecard,” J. Sist. dan Manaj. Ind., vol. 3, no. 2, p. 76, 2019, doi: 10.30656/jsmi.v3i2.1472.
[10] U. Daerah and K. A. B. Batang, “Implementasi Balanced Scorecard Di Rumah Sakit Umum Daerah Kab. Batang,” RISTEK J. Riset, Inov. dan Teknol. Kabupaten Batang, vol. 6, no. 1, pp. 38–46, 2021.
[11] D. S. Mulia, “Evaluasi Kinerja Instalasi Farmasi Rumah Sakit Islam PKU Muhammadiyah Palangka Raya Kalimantan Tengah dengan Pendekatan Balanced Scorecard,” J. Surya Med., vol. 4, no. 2, pp. 72–78, 2019, doi: 10.33084/jsm.v4i2.607.
[12] Yuli Setiawannie and Tiara Rahmania, “Pengukuran Kinerja Rumah Sakit ‘X’ Dengan Metode SWOT Balanced Scorecard,” Talent. Conf. Ser. Energy Eng., vol. 2, no. 3, 2019, doi: 10.32734/ee.v2i3.697.
[13] A. Yuniarto, Z. Zulkifli, and D. Derriawan, “Perencanaan Strategi Bisnis Rumah Sakit Ibu & Anak pada Rumah Sakit Ibu & Anak Swasta XYZ.,” Fair Value J. Ilm. Akunt. dan Keuang., vol. 4, no. 11, pp. 5063–5075, 2022, doi: 10.32670/fairvalue.v4i11.1834.
[14] S. Safitri, D. Prastiwi, and B. Setianto, “Analisis Kinerja Rumah Sakit dengan Pendekatan Balanced Scorecard pada RSI Surabaya,” Fair Value J. Ilm. Akunt. dan Keuang., vol. 4, no. 11, pp. 5148–5156, 2022, doi: 10.32670/fairvalue.v4i11.1912.
[15] M. Khairurrozi, A. Syahida, and N. Mirani, “Analisis Kinerja Rumah Sakit Berdasarkan Balanced Scorecard Di RSUD dr. Zubir Mahmud Kabupaten Aceh Timur,” MPPKI Media Publ. Promosi Kesehat. Indones., vol. 2, no. 1, pp. 56–61, 2022.
[16] R. Solikhah and Siswanto, “Implementasi Balanced Scorecard Sebagai Pengukuran Kinerja Rumah Sakit Islam Yogyakarta Pdhi Implementation of Balanced Scorecard As the Performance Measurement At Islamic Hospital,” J. Profita Kaji. Ilmu Akunt., vol. 7, no. 1, pp. 1–14, 2018.
[17] M. A. Rompas, H. Karamoy, and L. Lambey, “Analisis Pengukuran Kinerja Berbasis Balanced Scorecard Pada Rumah Sakit Robert Wolter Mongisidi Manado,” J. Ris. Akunt. Dan Audit. “Goodwill,” vol. 10, no. 2, p. 47, 2019, doi: 10.35800/jjs.v10i2.24888.
[18] N. Dyahariesti, R. Yuswantina, N. N. S. A. Sumarningsih, and A. D. Ningrum, “Tinjauan Balanced Scorecard Dalam Mengukur Kinerja Rumah Sakit,” Indones. J. Pharm. Nat. Prod., vol. 4, no. 1, pp. 16–26, 2021, doi: 10.35473/ijpnp.v4i1.831.
[19] J. Jainurakhma, “Balance Scorecard : Analisis Kepemimpinan, Motivasi Dan Kepuasan Kerja Perawat Dengan Kinerja Rumah Sakit,” J. Ilm. Kesehat. Media Husada, vol. 11, no. 1, pp. 56–70, 2022, doi: 10.33475/jikmh.v11i1.284.
[20] Jetslin Simbolon and Selviani Damayanti Sipayung, “Analisis Kualitas Pengelolaan Mutu Pelayanan Pendaftaran Pasien di Instalasi Rawat Inap Rumah Sakit Santa Elisabeth Medan,” SEHATMAS J. Ilm. Kesehat. Masy., vol. 1, no. 4 SE-Articles, pp. 591–599, Oct. 2022, doi: 10.55123/sehatmas.v1i4.937.
[21] N. Sasongko and S. Khusniya, “Effect of Total Quality Management, Performance Measurement System, Reward System, and Management Control System on Unit Manager Performance,” Pros. Univ. Res. Colloq., vol. 0, no. 0 SE-Articles, pp. 423–439, Jun. 2022, [Online]. Available: http://repository.urecol.org/index.php/proceeding/article/view/2094
Published
2024-07-01
How to Cite
Vera Rizki Yuniar, Keysya Alifia Zabina, Medica Normalika Zakiah, & Anita Wulansari. (2024). Peran Key Performance Indicators (KPI) dalam Meningkatkan Kualitas Pelayanan Rumah Sakit: Literature Review. Jurnal Multimedia Dan Teknologi Informasi (Jatilima), 6(02), 72-86. https://doi.org/10.54209/jatilima.v6i02.433
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Articles
Copyright (c) 2024 Vera Rizki Yuniar, Keysya Alifia Zabina, Medica Normalika Zakiah, Anita Wulansari
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