Jurnal Multimedia dan Teknologi Informasi (Jatilima) https://journal.cattleyadf.org/index.php/jatilima Jurnal Multimedia dan Teknologi Informasi (Jatilima) Cattleya Darmaya Fortuna en-US Jurnal Multimedia dan Teknologi Informasi (Jatilima) 2722-0907 Peran Key Performance Indicators (KPI) dalam Meningkatkan Kualitas Pelayanan Rumah Sakit: Literature Review https://journal.cattleyadf.org/index.php/jatilima/article/view/433 <p>Key Performance Indicators (KPIs) are performance measurement tools that evaluate how well an organization achieves its stated goals. In hospitals, KPIs can be used to improve the quality of health services. This literature review aims to determine the role of KPIs in improving the quality of hospital services by identifying factors that influence the preparation, implementation, and evaluation of KPIs. The method used is to collect and analyze scientific articles that are relevant to the research topic. The literature review results show that KPIs can benefit hospitals in terms of efficiency, effectiveness, and patient satisfaction. This literature review is expected to provide insights and references for hospitals that want to develop and implement KPIs as a performance measurement tool and improve service quality.</p> Vera Rizki Yuniar Keysya Alifia Zabina Medica Normalika Zakiah Anita Wulansari Copyright (c) 2024 Vera Rizki Yuniar, Keysya Alifia Zabina, Medica Normalika Zakiah, Anita Wulansari https://creativecommons.org/licenses/by/4.0 2024-07-01 2024-07-01 6 02 72 86 10.54209/jatilima.v6i02.433 SYSTEMATIC LITERATURE REVIEW (SLR): PENGUKURAN KINERJA PADA SEKTOR PENDIDIKAN MENGGUNAKAN BALANCED SCORECARD https://journal.cattleyadf.org/index.php/jatilima/article/view/435 <p>A Balanced Scorecard (BSC) can be used to measure how the learning process of students or the improvement of employee abilities or competencies. To know where the location needs to be improved. In addition, it is easier to set the goals of education itself. Some educational institutions, such as formal and non-formal schools and universities, have implemented the Balanced Scorecard (BSC). System Literature Review (SLR) is an independent academic method. It aims to identify and evaluate all relevant literature to reach conclusions about the questions the author asks or wants to know. The results explain that the Balanced Scorecard (BSC) measurement is very beneficial in evaluating education in financial, internal business, customer, and learning aspects.</p> D. Febry Wulangsih Saniya Mahira Salma Luthfi Azmi Sa’diyah Anita Wulansari Copyright (c) 2024 D. Febry Wulangsih, Saniya Mahira Salma, Luthfi Azmi Sa’diyah, Anita Wulansari https://creativecommons.org/licenses/by/4.0 2024-07-01 2024-07-01 6 02 87 101 10.54209/jatilima.v6i02.435 Application of the SAW (Simple Additive Weighting) Method in the Selection of Foundation Scholarship Recipients at STMIK Mulia Darma https://journal.cattleyadf.org/index.php/jatilima/article/view/558 <p>This research aims to apply the Simple Additive Weighting (SAW) method in the selection of Foundation scholarship recipients at STMIK Mulia Darma. Scholarships are a form of financial support given to outstanding or needy students, with the aim of supporting the smooth running of their studies. The SAW method is one of the multi-criteria methods that can be used to choose the best alternative from several existing alternatives. In this study, the alternative in question is students who register to get a Foundation scholarship at STMIK Mulia Darma. The criteria used include Cumulative Grade Point Average (GPA), parents' income, academic achievement, and participation in extracurricular activities. Each criterion is weighted based on its level of importance. The data used in this study is data on students who apply for Foundation scholarships at STMIK Mulia Darma in the 2023/2024 academic year. The data was processed using the SAW method to determine students who are eligible for scholarships. The results of the study show that the SAW method can be used effectively to select students who receive Foundation scholarships at STMIK Mulia Darma. Students who are selected as scholarship recipients are the students who have the highest weight score based on the results of the SAW method calculation.</p> Eltrina Naibaho Copyright (c) 2024 Eltrina Naibaho https://creativecommons.org/licenses/by/4.0 2024-07-17 2024-07-17 6 02 102 108 10.54209/jatilima.v6i02.558